Returns & Refunds Policy

Africroots® garments are carefully designed and produced — we encourage thoughtful purchasing decisions. This policy operates alongside your rights under Australian Consumer Law (ACL).

Australian Consumer Law Guarantees

You retain all rights under the ACL. Refunds, replacements, or repairs apply when products have a major failure, are faulty or unsafe, aren't as described, or differ significantly from how they were advertised.

No Change-of-Mind Refunds

We do not refund purchases due to size errors, style preference changes, ordering mistakes, or a change of mind about an item.

Limited Store Credit Returns

We may offer store credit (not a cash refund) for change-of-mind returns where the return request is submitted within 7 days of delivery, and the item is unworn, unused, unwashed, and in resaleable condition with tags and packaging intact.

Non-Returnable Items

Sale items, clearance stock, gift cards, accessories, earrings, underwear, swimwear, and custom or limited-edition pieces cannot be returned, except where the ACL mandates otherwise.

Faulty Items

Notify support@africroots.com within 7 days with your order number, a description of the issue, and photographic evidence. We cover return shipping for confirmed faults.

Return Process

Contact support for approval before returning anything — unauthorised returns will be rejected. Tracked postage is mandatory, and refunds are processed within 5–10 business days.